Welcome to Dortex AI. We are committed to protecting your privacy and handling your data in an open and transparent manner. This privacy policy explains how we collect, use, and share your personal information when you use our platform.
1. Information We Collect
- Account Information: Name, email address, profile picture (from Google login), subscription status, and preferences.
- User Content: Questions, answers (typed or handwritten), and feedback.
- Payment Information: Handled securely by our payment partner. We do not store card details.
- Device & Usage Info: Device/browser type and platform interactions.
2. How We Use Your Information
- To provide and improve services, generate questions, and evaluate answers.
- To process payments and manage subscriptions.
- To communicate about account-related matters.
- To personalize your experience.
- To ensure platform security and prevent fraud.
3. How We Share Your Information
We never sell your personal data. We share limited data with trusted service providers for:
- Payments – Secure transactions.
- Cloud Hosting – Secure data storage.
- AI Features – Content passed only to generate answers/evaluations.
Data may also be shared if required by law or for user safety.
4. Data Security
We use industry-standard encryption, access controls, and monitoring to protect your data. While no system is perfect, we take all reasonable steps to safeguard your information.
5. Your Rights and Choices
- Access or update your data via your account.
- Request deletion of your account and data.
- Opt-out of non-essential emails.
6. Data Retention
We keep your data while your account is active or for necessary operational/legal reasons. Once no longer needed, it is securely deleted.
7. Changes to This Policy
We may update this policy from time to time. Significant changes will be communicated via email or notices on the site.
8. Contact Us
If you have questions or requests regarding your data, please email us at privacy@dortexai.com.
9. Governing Law
This policy is governed by the laws of India. Any disputes will be resolved in the courts of Bengaluru.