Refund Policy

Last updated: July 5, 2025

We want you to be happy with Dortex AI. If you are not satisfied with our service, we offer a straightforward refund policy.

1. 30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee on all new subscriptions. If you are not satisfied for any reason, you can request a full refund within 30 days of your initial purchase.

This guarantee applies only to your first subscription and does not cover renewals.

2. How to Cancel Your Subscription

You can cancel your subscription at any time from your account settings. Your access to paid features will continue until the end of your current billing period.

3. How to Request a Refund

To request a refund, please email us at support@dortexai.com within 30 days of your purchase. Please include the email address associated with your account.

4. Refund Processing

Refunds are processed within 5–7 business days and will be credited to your original method of payment.

5. Late or Missing Refunds

If you haven't received your refund within 7–10 business days, we recommend the following steps:

• First, please double-check the bank account, credit card statement, or digital wallet you used for the original payment.
• Next, contact your bank or payment provider (e.g., for UPI, Net Banking, or card payments), as processing times can vary.
• If you have completed these steps and still have not received your refund, please contact us at support@dortexai.com with your payment details, and we will investigate promptly.

6. Questions

If you have any questions about our refund policy, please contact us at support@dortexai.com.